Daily Operations Business Analyst
Shuttlers
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Job Overview
Location
Lagos, Lagos, Nigeria
Salary
NGN 250,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Data & Analytics
Experience Level
Mid-level (3-5 years)
Job Description
Shuttlers is seeking a highly motivated and analytical Business Analyst to join our Daily Operations team. As a key member of our organization, you will be responsible for providing data-driven insights to optimize our Shared/B2C business line. Your analysis will directly impact route performance, revenue generation, and overall operational efficiency.
You will build and maintain dashboards, conduct in-depth analyses of customer behavior, and identify opportunities for improvement in pricing, capacity placement, and route scheduling. Your strong communication skills will be essential as you collaborate with operations teams to resolve real-time issues and support product experiments.
To apply, please submit your resume and cover letter through the Shuttlers career portal.
Required Skills
Key Responsibilities
- Own end-to-end data and performance analytics for Shared/B2C operations.
- Build dashboards for daily route performance: occupancy, revenue, demand, cancellations, and routing efficiency.
- Conduct deep-dive analysis on route profitability, booking patterns, and customer behavior.
- Identify optimization opportunities in pricing, capacity placement, and route schedules.
- Partner with Ops to resolve real-time issues (route drops, seat shortages).
- Validate and monitor data quality for trip, booking, and route data.
- Support product experiments and measure impact with clear metrics.
- Deliver periodic performance reports with insights and recommendations.
Qualifications
- 2–3+ years experience as a Business/Data Analyst.
- Strong SQL and Excel/Sheets skills.
- Experience with BI tools (Power BI, Tableau, Looker, Metabase, Data Studio).
- Experience with advanced analytics or automation tools (e.g., Python, R, or similar technologies) is an added advantage.
- Strong communication, documentation, and problem-solving skills.
How to Apply
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As the Daily Operations Business Analyst, you will be the analytical engine driving our Shared/B2C business line. Your day-to-day will involve dissecting route performance, revenue streams, and customer behaviors to unearth actionable insights. Success in this role is measured by the accuracy and timeliness of your data, as well as the positive impact your recommendations have on operational efficiency and service quality.
Posted Date
January 23, 2026
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