Application Support - Daymap

Civica is a global leader in public sector software, dedicated to sustaining and enhancing essential public services worldwide. With over three decades of experience and a team of experts, many of whom have public sector backgrounds, Civica focuses on improving outcomes for citizens and building a sustainable business that serves communities globally.

The company operates across the UK and Ireland, Australia, New Zealand, India, Singapore, Canada, and North America, positioning itself as one of the UK's largest software companies. Civica employs approximately 5,000 people and is recognized for its strong culture, having achieved the Investors in People ‘Gold’ standard in the UK.

Civica's mission is to be a GovTech champion everywhere it operates, supporting the needs of citizens and public service providers. They are committed to unlocking the best in their employees, fostering career growth, and making a tangible difference in people's lives and communities.

Civica is seeking a dedicated Application Support professional to join their Daymap team. This role is ideal for individuals passionate about problem-solving and customer assistance within a collaborative environment.

As an Application Support specialist, you will be the primary point of contact for customers, providing expert support for the Daymap system. Your responsibilities will include diagnosing and resolving technical incidents, prioritizing customer needs, and delivering solutions with a strong customer-first ethos. Accurate logging of all customer interactions is essential for maintaining transparency and consistency.

You will manage incoming tickets, escalate issues as required, and collaborate with internal teams to troubleshoot complex problems and share knowledge effectively.

To apply for this role, click the Apply button on this page and follow the instructions.