Customer Support Representative

Chowdeck

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Logistics Transport & Supply Chain

Experience Level

Entry Level (0-2 years)

Application Deadline

July 4, 2026

About the Company

Chowdeck is a rapidly growing on-demand delivery service dedicated to revolutionizing logistics across Africa. We empower local vendors by providing a seamless platform for delivering a wide range of products, including food, medicine, and groceries, directly to customers. Our mission is to bridge the gap in efficient delivery services, making essential goods and everyday items accessible to more people. At Chowdeck, our core values are growth, excellence, speed, and empathy. We foster a culture that encourages innovation, high performance, and a deep understanding of our customers' needs. We are committed to building a team that shares our passion for making a tangible difference in the African market.

Job Description

Join Chowdeck, a leading on-demand delivery service committed to transforming logistics across Africa. We are seeking a dedicated Customer Support Representative to be the voice of our brand and ensure an exceptional experience for our users.

In this role, you will be instrumental in managing customer inquiries, resolving issues efficiently, and providing empathetic support. You will be part of a fast-paced environment where your contributions directly impact customer satisfaction and loyalty.

We value growth, excellence, speed, and empathy, and we are looking for individuals who embody these principles. This is an excellent opportunity to grow your career in a dynamic and impactful industry.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCommunicationProblem SolvingCRM SoftwareTicketing Systems

Key Responsibilities

Respond to customer inquiries via various channels (email, chat, phone).
Resolve customer issues and complaints in a timely and satisfactory manner.
Provide information about products, services, and policies.
Escalate complex issues to the appropriate departments.
Maintain accurate records of customer interactions.
Identify opportunities to improve the customer experience.

Qualifications

High school diploma or equivalent.
Proven customer support experience or experience as a client service representative.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with CRM systems and ticketing software is a plus.
A passion for delivering excellent customer service.

Benefits & Perks

Competitive salary
Opportunity for growth and development
Be part of a mission-driven company

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

Join Our Communities

WhatsApp Channels

Global Jobs Gulf Jobs Nigerian Jobs Indian Jobs

Telegram Groups

Global Jobs Nigerian Jobs Gulf Jobs

The African on-demand delivery sector is experiencing rapid expansion, driven by increasing digital adoption and a growing need for efficient logistics. This role is pivotal in ensuring customer satisfaction and operational smoothness within this dynamic market. Key responsibilities include managing customer inquiries, resolving issues, and providing exceptional service. Proficiency in CRM systems, ticketing platforms, and communication protocols is essential. The impact of this role directly influences customer retention and brand reputation, contributing significantly to the company's growth trajectory and market leadership.