Chat Support - Logistics Operations
Laundryheap
Job Overview
Location
Bengaluru, Karnataka, India
Employment Type
Full-time
Work Arrangement
On-site
Sector
Logistics, Transport & Supply Chain
Experience Level
Junior (1-3 years)
Application Deadline
July 4, 2026
About the Company
Laundryheap is a rapidly growing, award-winning startup that is revolutionizing the laundry and dry cleaning industry. Founded in 2014, the company has established a strong presence across more than 11 countries, including the UK, US, and UAE, with ambitious plans for further global expansion.
Laundryheap prides itself on delivering clean clothes within a remarkable 24-hour timeframe, positioning itself as one of the fastest services available. The company fosters an environment of innovation, encouraging confident, brave, and creative minds to drive its forward momentum. With a flat team structure, Laundryheap offers high visibility and significant growth potential for its employees, emphasizing ownership and a commitment to continuous improvement.
Job Description
Laundryheap, a leading innovator in the laundry and dry cleaning sector, is seeking a dedicated Chat Support professional to join its dynamic logistics operations team.
In this crucial role, you will be instrumental in ensuring the smooth execution of daily logistics, providing essential support to drivers and resolving operational challenges in real-time. Your responsibilities will span from optimizing delivery routes to managing driver communications and ensuring timely order completion.
You will also handle customer inquiries from B2B accounts via chat, escalating issues to the appropriate internal teams and maintaining accurate order processing. This position offers a unique opportunity to contribute to a fast-paced, international startup environment where your efforts directly impact operational efficiency and customer satisfaction.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
- Provide live support to drivers during their shifts via chat, calls, or internal platforms.
- Optimize route plans to ensure maximum efficiency.
- Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies, to ensure seamless operations.
- Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
- Record driver interactions, escalate unresolved issues, and follow up for resolution.
- Ensure sufficient driver coverage to meet live demand across time zones.
- Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
- Maintain internal documentation and knowledge bases.
- Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
- Collaborate with internal teams across the UK for smooth operations.
- Handle and resolve customer issues being raised from B2B accounts on chat platforms.
- Escalate internally to the relevant team (inventory, accounts) of tickets that require attention.
- Receive, review, and process customer orders accurately.
- Verify order details such as quantities, addresses, timeslots etc.
- Coordinate with internal teams.
Qualifications
- Bachelor’s degree or equivalent.
- 2+ years of experience in operations, customer/technical support, or logistics (preferably with international exposure)
- Excellent communication skills (verbal and written)
- Ability to manage high-pressure, fast-paced live environments with composure.
- Experience in night shifts/rotational shifts.
- Hands-on with email and chat support tools.
- Good proficiency in Google Sheets/MS Excel
- Stakeholder management.
- Empathetic, proactive, and solution-oriented mindset.
- Prior experience in international support chat.
- Experience in startups, logistics, operations, customer support with international exposure.
- Familiarity with live route planning tools and CRM systems.
- An analytical mindset and comfort with operational data.
- Demonstrated ability to work independently and also well within a team.
Benefits & Perks
- Be part of a high-growth, international startup that values innovation and ownership.
- Opportunity to work with global teams and make a real impact in day-to-day logistics.
- Flat team structure with high visibility and quick growth potential.
- Competitive salary package + Shift allowance
- Comprehensive health insurance coverage
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The logistics sector in India is experiencing rapid expansion, driven by e-commerce growth and increased demand for efficient supply chains. This role is pivotal in ensuring seamless operations by providing real-time support and optimizing delivery routes. Key technical skills include route optimization, CRM systems, and live logistics monitoring. Your impact on business ROI will be significant through improved driver efficiency and enhanced customer satisfaction, contributing to overall organizational growth and scalability in a competitive market.
Posted Date
June 20, 2026
Remote Senior Call Center Representative
TechOp Solutions International
Customer Support Specialist for a Travel Agency
Purely Optimal Inc.
Customer Service Agent
Jtechtrade
Customer Support Representative
Chowdeck
Customer Support Executive - L2
Lokal App
Application Support - Daymap
Civica
Customer Service Representative
South Country Equipment
Customer Service Representative (Edmonton South)
Trail Appliances Ltd.
Customer Onboarding Specialist
AI Acquisition
Customer Support Representative
AI Acquisition