Customer Service Representative (Edmonton South)
Trail Appliances Ltd.
Job Overview
Location
Edmonton, Alberta, Canada
Salary
USD 17 hourly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Entry Level (0-2 years)
Application Deadline
July 3, 2026
About the Company
Job Description
Join Trail Appliances Ltd., a company renowned for its commitment to exceptional customer service, competitive pricing, and expert advice. We foster a strong family-oriented culture built on respect, integrity, diversity, passion, and laughter, establishing ourselves as an industry leader.
As a Customer Service Representative, you will be the welcoming face and voice of our brand. Your "people-first" attitude, professionalism, and patience will be key in providing tailored solutions and ensuring every customer feels valued and supported. We offer comprehensive training, competitive benefits including health and dental coverage, personal care days, and employee discounts.
Your responsibilities will include assisting and greeting customers, booking deliveries, processing payments accurately (requiring a typing speed of 40 WPM), maintaining organized records, and collaborating with team members to deliver optimal solutions. Success in this role requires a strong work ethic, punctuality, attention to detail, and a genuine desire to help others. You will also proactively offer recommendations to enhance the customer experience and collaborate across departments to resolve issues efficiently.
This is a full-time position requiring availability Monday to Sunday from 10:00 am to 6:00 pm. We offer a compensation of $17 per hour. Our hiring process includes application review, a one-way video interview, an in-person interview, and a final decision. We value diverse perspectives and encourage all qualified candidates to apply.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
- Book deliveries and coordinate scheduling to meet customer needs.
- Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
- Maintain organized records and manage filing systems.
- Collaborate with sales consultants and team members to provide optimal solutions and support.
Qualifications
- Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
- Proactively provide input and recommendations to enhance the customer experience.
- Collaborate with various departments to resolve customer issues efficiently and effectively.
- Quickly learn and adapt to computer software and systems.
- Exhibit outstanding oral and written communication skills while working effectively within a diverse team.
- Availability Monday to Sunday from 10:00 am to 6:00 pm.
Benefits & Perks
- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Employee discounts
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The customer service landscape in Edmonton is experiencing significant growth, driven by a demand for personalized and efficient support. This role is pivotal in shaping customer perception and loyalty, directly impacting business ROI through exceptional service delivery. You will be instrumental in resolving inquiries, managing client relationships, and ensuring seamless operational flow. Key technical skills include CRM software proficiency, order processing, and effective communication protocols. Your contributions will be vital to scaling our customer engagement strategies and reinforcing our market position.
Posted Date
June 19, 2026
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