Customer Onboarding Specialist
AI Acquisition
Job Overview
Location
Remote
Employment Type
FULL_TIME
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
Application Deadline
July 3, 2026
About the Company
Job Description
Take ownership of the critical post-purchase customer journey, transforming new clients into fully activated, retained, and expanding customers.
In this role, you will be responsible for building the foundational operating layer that ensures customers not only complete their initial engagement but also renew and advocate for our services. You will define key activation metrics, develop comprehensive playbooks for customer kickoffs, milestones, and issue escalations, and directly influence customer success outcomes.
This position offers the unique opportunity to shape a newer product offering from the ground up, working closely with senior onboarding leadership. You will have the autonomy to implement improvements rapidly, focusing on weekly progress rather than quarterly cycles, and will lead a small, growing team dedicated to client success.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Own the customer journey from "paid" to "completing, renewing, expanding"
- Define the activation metric and move it weekly
- Build kickoff, milestone, save, and escalation playbooks from a blank page
- Run a small onboarding team and grow it as the product line scales
- Decide what gets templated, what gets cut, what gets escalated
- Bridge sales promises to delivery reality without dropping either side
- Ship improvements in days, not quarters
Qualifications
- 4 to 7 years owning customer onboarding, success, account management, or implementation in a high-velocity environment
- Built or rebuilt a 30-60-90 day onboarding flow in the last 24 months, ideally while the product was still moving
- Worked inside a fast online education, SaaS, agency, coaching, or info-product company that ships weekly
- Owned an activation, completion, or retention metric and moved it
- Comfortable working with US and UK customers and teammates across time zones
- Native or near-native written and spoken English
Benefits & Perks
- Competitive ZA-market base salary, full-time
- Performance bonus tied to onboarding outcomes you own
- Remote, South Africa-based
- Direct line to senior onboarding leadership
- Growth track into broader ops or regional leadership seats
- Working at scale with a profitable, bootstrapped US company
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The customer onboarding landscape is rapidly evolving, driven by the increasing demand for seamless user experiences in the AI services sector. This role is pivotal in transforming new clients into loyal, long-term customers by owning the entire post-purchase journey. You will be instrumental in defining and implementing activation metrics, developing comprehensive playbooks for kickoffs, milestones, and escalations, and directly impacting customer retention and expansion. Your efforts will bridge the gap between sales promises and delivery realities, ensuring a smooth transition and fostering sustained client engagement.
Posted Date
June 19, 2026
Chat Support - Logistics Operations
Laundryheap
Remote Senior Call Center Representative
TechOp Solutions International
Customer Support Specialist for a Travel Agency
Purely Optimal Inc.
Customer Service Agent
Jtechtrade
Customer Support Representative
Chowdeck
Customer Support Executive - L2
Lokal App
Application Support - Daymap
Civica
Customer Service Representative
South Country Equipment
Customer Service Representative (Edmonton South)
Trail Appliances Ltd.
Customer Support Representative
AI Acquisition