Customer Support Representative
AI Acquisition
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Junior (1-3 years)
Application Deadline
July 3, 2026
About the Company
AI Acquisition stands as a global leader in enabling AI service providers. Operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace, the company empowers entrepreneurs, agencies, and SMBs to launch and scale their AI-powered businesses.
They provide comprehensive growth infrastructure across sales, marketing, CRM, and go-to-market execution. AI Acquisition is building one of the fastest-growing AI-driven ecosystems worldwide, enabling members to generate significant revenue through structured systems, automation, and dedicated support.
The company is at the forefront of AI-driven business growth, offering a high-performance, globally distributed team environment. They focus on a fast-paced, execution-driven culture where employees can directly impact client success and experience.
Job Description
AI Acquisition is seeking a dedicated Customer Support Representative to join its global support team. This role is crucial for delivering fast, high-quality, and empathetic support to clients, ensuring a seamless experience within the rapidly growing AI service provider enablement sector.
In this position, you will manage live chat interactions and resolve client queries efficiently. You will also escalate complex issues to internal teams, including Customer Success, Product, and Tech, contributing to continuous improvement of support systems and client satisfaction.
This is a hands-on role focused on operational support, where you will maintain accurate records, flag recurring issues, and ensure adherence to service level agreements. You will play a key part in maintaining client satisfaction, reducing friction, and supporting retention across a growing client base.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Manage live chat and support channels, ensuring fast and accurate responses
- Resolve client queries efficiently while maintaining a high standard of communication
- Escalate complex issues to the appropriate teams when needed
- Maintain professionalism and empathy in all client interactions
- Identify and troubleshoot client issues across platform usage, onboarding, and workflows
- Handle support tickets and follow through until resolution
- Flag recurring issues or bugs to internal teams
- Follow and utilize internal documentation and SOPs effectively
- Contribute to improving FAQs and knowledge base content
- Document new solutions and recurring fixes to support team scalability
- Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)
- Support internal teams with insights on client feedback and common pain points
- Ensure adherence to SLAs (response time, resolution time, quality standards)
Qualifications
- 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
- Experience handling live chat or ticket-based support environments
- Experience in SaaS, PaaS, AI, or tech environments
- Experience working with global teams across time zones
- Experience managing multiple concurrent support conversations or tickets
- Strong written English communication skills
- Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)
- Exposure to CRM tools and customer workflows
- Basic understanding of AI tools or automation workflows
- Fluent in English
- Available during Eastern Time business hours
Benefits & Perks
- Remote-first environment with global exposure
- Opportunity to grow within Customer Success and Operations
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The AI industry is experiencing unprecedented growth, with AI service provider enablement at its core. AI Acquisition is a leading force in this sector, offering a hybrid PaaS and AI marketplace. This role is pivotal for maintaining client satisfaction and retention within this rapidly expanding ecosystem. Key technical areas include CRM integrations, AI tool workflows, and platform usage troubleshooting. Your impact will directly influence business ROI by ensuring a seamless client experience and contributing to operational efficiency, signaling a crucial role in organizational growth.
Posted Date
June 19, 2026
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