Remote Senior Call Center Representative
TechOp Solutions International
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Customer Service & Support
Experience Level
Senior (5-8 years)
Application Deadline
July 4, 2026
About the Company
TechOp Solutions International, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) established in 2005. Headquartered in Stafford, Virginia, with an additional office in Arlington, VA, TechOp is recognized for its team of highly respected key management personnel.
These individuals bring decades of real-world operational and technology experience, providing critical support to Federal, state, local, and private/commercial organizations. Their expertise is vital in preparing for and responding to a wide range of security threats, including all natural and man-made disasters.
Job Description
TechOp Solutions is actively seeking experienced Senior Call Center Representatives to join our remote team. This role is ideal for individuals possessing exceptional communication abilities, strong analytical acumen, and a steadfast commitment to delivering outstanding service excellence.
The successful candidate will be highly detail-oriented, adaptable, and capable of thriving within a dynamic, high-volume work environment. You will be instrumental in supporting our clients' critical operations by meticulously reviewing, analyzing, and documenting sensitive information, ensuring the highest standards of accuracy, confidentiality, and compliance are maintained.
This is a remote position, however, candidates must reside within Norfolk, Virginia, or its surrounding areas to be considered.
Required Skills
Key Responsibilities
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open-source research
- Route and escalate calls appropriately
- Perform other duties as assigned
Qualifications
- 5+ years of experience in a call center environment
- Associate's Degree (or equivalent work experience)
- Proven ability to multitask while simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience in handling sensitive information
Benefits & Perks
- TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The customer service industry in the United States is experiencing significant growth, driven by the demand for enhanced customer experiences. This role requires proficiency in CRM systems, advanced communication protocols, and data analysis for customer interaction optimization. As a Senior Call Center Representative, you will directly impact customer retention and satisfaction metrics, contributing to the company's return on investment through effective issue resolution and client relationship management. Your expertise will be crucial in scaling support operations and driving overall organizational efficiency.
Posted Date
June 20, 2026
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