Customer Service Agent
Jtechtrade
Job Overview
Location
Festac, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Entry Level (0-2 years)
Application Deadline
July 4, 2026
Job Description
We are seeking a dedicated Customer Service Agent to join our team in Festac, Lagos. This role is essential for providing excellent support to our valued customers.
Your primary responsibilities will include responding to customer inquiries via phone, email, and chat, ensuring timely and accurate information delivery regarding our products and services. You will assist customers with various transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Furthermore, you will help customers with account-related queries such as registration, verification, and security measures. It is crucial to identify and address customer concerns effectively, ensuring a high level of satisfaction and trust. You will also gather customer feedback to pinpoint areas for improvement and communicate these insights to the management team, while maintaining accurate records of all customer interactions within the company's CRM system.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services
- Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices
- Help customers with account-related queries such as registration, verification, and security measures
- Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust
- Gather customer feedback to identify areas for improvement and communicate insights to the management team
- Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system
Qualifications
- At least 1 year of experience
- Minimum of SSCE or OND
- Must reside within Festac and its environs
How to Apply
Send your CV to: Info@jtechtrade.com
Join Our Communities
In the bustling commercial hub of Festac, Lagos, customer service excellence is paramount for business success. This role is integral to maintaining high customer satisfaction and fostering loyalty by providing exceptional support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience with our products and services. Your ability to gather feedback and communicate insights will directly influence service improvements and contribute to the overall growth and reputation of the company. This position offers a valuable opportunity to develop strong communication and problem-solving skills in a customer-centric environment.
Posted Date
June 20, 2026
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