Customer Service Manager

Zincel Limited

Job Overview

Location

Ikeja, Lagos, Nigeria

Salary

NGN 100,000 - 180,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Customer Service & Support

Experience Level

Mid-level (3-5 years)

Application Deadline

May 8, 2026

About the Company

Zincel Limited, located in Ikeja, Lagos, is seeking a Customer Service Manager to lead its customer service team. The company emphasizes high-quality client interactions and customer satisfaction. The role involves managing team workflows, developing strategies for problem-solving, and ensuring a customer-focused approach. The ideal candidate will possess strong leadership and communication skills, along with proficiency in customer service tools and software, to drive positive client experiences in a fast-paced environment.

Job Description

Zincel Limited is looking for an experienced Customer Service Manager to lead our team in Ikeja, Lagos.

In this role, you will lead the customer service team to ensure high-quality client interactions and drive customer satisfaction. You will utilize customer service tools and software to manage workflows, develop strategies for problem-solving and troubleshooting client issues, and manage multiple tasks in a fast-paced environment.

We are seeking a candidate with proven experience, strong leadership, communication, and client-facing skills. A good knowledge of customer service tools and strategic thinking ability are essential.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer Service ManagementTeam LeadershipClient RelationsProblem-SolvingCommunication SkillsCustomer Service SoftwareStrategic Thinking

Key Responsibilities

Lead the customer service team to ensure high-quality client interactions
Utilize customer service tools and software to manage workflows
Develop strategies for problem-solving and troubleshooting client issues
Manage multiple tasks and inquiries in a fast-paced environment
Maintain a customer-focused approach to drive satisfaction

Qualifications

Proven experience as a Customer Service Manager
Strong leadership, communication, and client-facing skills
Good knowledge of customer service tools and software
Strategic thinking and problem-solving ability
Proficiency in English

How to Apply

Send CV to zinancelimited@gmail.com

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In Ikeja, Lagos, a fast-paced environment demands exceptional customer service to foster client loyalty and drive satisfaction. This Customer Service Manager role is pivotal in leading a team to deliver high-quality client interactions and resolve issues effectively. Utilizing customer service tools and developing strategic problem-solving approaches are key. The impact of this position is significant, directly influencing customer retention, brand reputation, and overall business growth through a customer-centric approach.