Customer Service Manager

Zinceli Limited

Job Overview

Location

Ikeja, Lagos, Nigeria

Salary

NGN 100,000 - 180,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Customer Service & Support

Experience Level

Mid-level (3-5 years)

Application Deadline

May 8, 2026

About the Company

This company, located in Ikeja, Lagos, is seeking a Customer Service Manager to lead their team. The role involves ensuring high-quality client interactions and developing strategies for problem-solving. The ideal candidate will have proven experience in customer service management, strong leadership and communication skills, and a good understanding of customer service tools. The company operates in a fast-paced environment where maintaining a customer-focused approach is paramount.

Job Description

We are seeking an experienced Customer Service Manager to lead our team in Ikeja, Lagos. This role is vital for ensuring exceptional client interactions and driving customer satisfaction.

You will lead the customer service team, develop strategies for problem-solving, and manage multiple tasks in a fast-paced environment. Maintaining a customer-focused approach to drive satisfaction is paramount.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer Service ManagementTeam LeadershipCommunication SkillsClient-Facing SkillsProblem-SolvingCustomer Service ToolsStrategic Thinking

Key Responsibilities

Lead the customer service team to ensure high-quality client interactions
Utilize customer service tools and software to manage workflows
Develop strategies for problem-solving and troubleshooting client issues
Manage multiple tasks and inquiries in a fast-paced environment
Maintain a customer-focused approach to drive satisfaction

Qualifications

Proven experience as a Customer Service Manager
Strong leadership, communication, and client-facing skills
Good knowledge of customer service tools and software
Strategic thinking and problem-solving ability
Proficiency in English

How to Apply

Send CV to zinancelimited@gmail.com (Subject: Customer Service Manager)

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The customer service landscape in Ikeja, Lagos, is characterized by a growing demand for exceptional client experiences and efficient problem resolution. This Customer Service Manager role is pivotal in leading a team to deliver high-quality interactions and drive customer satisfaction. Key technical keywords include customer relationship management, service level agreements (SLAs), team leadership, and customer feedback analysis. The impact of this role is directly linked to enhancing customer loyalty, improving retention rates, and contributing to the overall brand reputation.