Customer Service Executive

Prudential Zenith Life Insurance

Job Overview

Location

Victoria Island, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Finance & Banking

Experience Level

Mid-level (3-5 years)

Application Deadline

May 12, 2026

About the Company

Prudential Zenith Life Insurance is a leading provider of life insurance solutions, dedicated to helping individuals and families secure their financial future. Our mission is to provide reliable and accessible insurance products that meet the diverse needs of our customers. We are committed to fostering a culture of trust, integrity, and customer-centricity in all our operations. We believe in empowering our employees and providing them with opportunities for professional growth and development. Join our team and be part of an organization that makes a real difference in people's lives.

Job Description

Prudential Zenith Life Insurance is actively seeking a dedicated Customer Service Executive to join our thriving team in Victoria Island, Lagos.

This role is crucial for maintaining our high standards of client interaction and support. You will be at the forefront of engaging with our customers, ensuring their needs are met with professionalism and efficiency.

We are looking for individuals who are passionate about delivering exceptional service and contributing to our company's success.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCommunicationProblem-solvingData ValidationMS WordMS ExcelMS PowerPoint

Key Responsibilities

Respond adequately and timely to inbound communication from FSEs and customers on all available platforms (E-mails, Phone and Live Chat).
Initiate the Customer Engagement process by conducting the Premium Collection calls daily.
Initiate the Customer Engagement Calls for mobile insurance customers after policy purchase via the USSD platform.
Receive inbound calls and ensure prompt response to emails to assist customers in their specific enquiries or complaints.
Conduct data validation / non-financial alterations of customer details on the core IT in-house solution.
Collate / update the Complaints register and give periodic reports to the Compliance team.
Escalate and redirect complex and technical issues to the required unit, the unit head’s back up or Unit head.
Follow up on FSE / customer issues and provide adequate feedback / resolution.
Send policy statement / documents to customers.
Send seasonal and required Email / SMS blasts to customers.
Provide a high level of personalized customer service experience.
Contribution of ideas for the improvement to standards and services.
Assist other team members when necessary.
Assist in collating weekly and monthly reports for the unit on customer interactions.
Manage and escalate any technology and admin related issues for resolution.
Attend to adhoc duties given by Unit Head

Qualifications

University degree in any Social Science, Marketing, or an acceptable combination of education and experience.

How to Apply

Interested candidates should submit their resume to the provided email address.

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In the dynamic Nigerian insurance sector, customer service excellence is paramount for growth and retention. This role demands expertise in communication platforms, customer engagement strategies, and policy lifecycle management. You will be instrumental in enhancing customer satisfaction, driving retention rates, and contributing directly to the company's return on investment through superior service delivery. Your impact will be measured by your ability to resolve complex customer issues efficiently and maintain high service standards.