CUSTOMER SERVICE REPRESENTATIVE

Confidential Employer

Job Overview

Location

Ajah, Lagos, Nigeria

Salary

NGN 70,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Retail & E-commerce

Experience Level

Entry Level (0-2 years)

Application Deadline

May 22, 2026

About the Company

This role is within the retail industry, specifically at the HFP Eastline Shopping Complex in Ajah, Lagos. Retail environments are characterized by direct customer interaction, sales transactions, and the management of merchandise. The industry is highly competitive, with a strong emphasis on customer experience, product presentation, and efficient operations to drive sales and build brand loyalty. The location in Ajah suggests a focus on serving a vibrant and growing community.

Job Description

We are actively seeking a dynamic and customer-focused Customer Service Representative to join our team at the HFP Eastline Shopping Complex in Ajah, Lagos.

This role is integral to providing exceptional service to our clientele, ensuring a positive shopping experience, and contributing to the overall success of our retail operations. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and fostering strong client relationships.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

SSCEFluent English (Spoken and Written)Basic MathematicsSocial Media Savvy

Key Responsibilities

Greet customers warmly and assist them with their needs.
Respond to customer inquiries and resolve complaints efficiently.
Process sales transactions accurately using the POS system.
Provide information about products and services.
Maintain a clean and organized store environment.
Utilize social media platforms to engage with customers and promote products.

Qualifications

Minimum qualification: SSCE.
Fluent in spoken and written English.
Possess basic mathematics skills.
Social media savvy is an advantage.
Must reside around the Ajah axis (Abraham Adesanya, Thomas Estate, Ogombo Road & environs).

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The retail sector in Lagos, particularly in areas like Ajah, is experiencing dynamic growth, necessitating exceptional customer service to drive sales and brand loyalty. This role is pivotal in enhancing customer satisfaction and contributing to revenue growth through effective client engagement. Essential technical skills include proficiency in CRM systems, point-of-sale (POS) operations, and basic troubleshooting. The impact of this position is directly tied to customer retention and the overall success of retail operations.