Customer Service Representative (Female)
Confidential Employer
Job Overview
Location
Surulere, Lagos, Nigeria
Salary
NGN 120,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Entry Level (0-2 years)
Application Deadline
May 21, 2026
Job Description
We are actively seeking a bright, personable, and dependable individual to join our team as a Customer Service Representative.
In this full-time, on-site role based in Surulere, Lagos, you will be the primary point of contact for our valued customers, ensuring their interactions are positive and efficient.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond promptly and professionally to all customer messages and inquiries.
- Provide efficient assistance with customer orders, including processing and modifications.
- Handle customer complaints with professionalism and a focus on resolution.
- Conduct proactive follow-ups with customers to ensure satisfaction and build loyalty.
Qualifications
- Must reside in or within close proximity to Surulere, Lagos.
- Possess excellent verbal and written communication skills.
- Demonstrated proficiency in using social media platforms and WhatsApp for communication.
- Previous customer service experience is considered a significant advantage.
Benefits & Perks
- Performance Bonus
How to Apply
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The customer service sector in Nigeria is experiencing significant growth, driven by increased e-commerce and digital engagement. This role directly contributes to customer satisfaction and brand loyalty, which are critical for sustained business growth and positive market perception. By efficiently managing customer interactions and resolving issues, this position enhances operational efficiency and supports revenue generation through repeat business. It's a foundational role impacting overall customer lifetime value, requiring proficiency in customer relationship management, digital communication, inquiry resolution, order processing, and customer retention strategies.
Posted Date
May 7, 2026
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