Customer Experience Officer
Confidential Employer
Job Overview
Location
Victoria Island, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Real Estate & E-commerce
Experience Level
Senior (5-8 years)
Application Deadline
May 18, 2026
Job Description
We are looking for a dedicated Customer Experience Officer to join our team in Victoria Island, Lagos.
In this role, you will be instrumental in shaping and delivering exceptional customer experiences within the real estate sector. Your primary focus will be on ensuring client satisfaction, managing inquiries, and resolving issues to foster strong, lasting relationships.
If you have a passion for customer service and at least 6 years of relevant experience, this is an excellent opportunity to make a significant impact.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Manage and respond to customer inquiries and feedback.
- Develop and implement strategies to enhance customer satisfaction.
- Resolve customer complaints and issues effectively and efficiently.
- Build and maintain strong relationships with clients.
- Gather customer feedback to identify areas for service improvement.
Qualifications
- Minimum of 6 years of experience in a customer-facing role, preferably in real estate.
- Proven ability to deliver exceptional customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Familiarity with customer relationship management (CRM) systems.
- A proactive and client-centric approach.
How to Apply
Interested Candidates should send their CV to: hiring@padanaservices.com
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Join Our Communities
The real estate sector in Lagos is experiencing significant expansion, demanding exceptional customer experiences to foster loyalty and drive sales. This role is crucial for enhancing client satisfaction and streamlining customer interactions throughout the property lifecycle. Responsibilities include managing client inquiries, resolving issues, and implementing strategies to improve service delivery. The Customer Experience Officer will directly impact client retention and brand reputation, requiring a deep understanding of customer service principles within the real estate context to contribute to business growth.
Posted Date
May 4, 2026
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