Customer Relations Officer

Confidential Employer

Job Overview

Location

Lekki, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Real Estate

Experience Level

Entry Level (0-2 years)

Application Deadline

May 20, 2026

About the Company

This is a Lekki-based real estate firm dedicated to providing exceptional service to its clients. The company focuses on managing client interactions, handling inquiries and complaints, and ensuring a superior customer experience. Their commitment lies in building and maintaining positive client relationships through professional communication and accurate information dissemination.

Job Description

A Lekki-based real estate firm is seeking a customer-focused Customer Relations Officer to manage client interactions, handle inquiries and complaints, and ensure excellent customer experience.

In this vital role, you will serve as the primary point of contact for our clients, addressing their needs with professionalism and efficiency.

Key responsibilities include building and maintaining positive client relationships, providing accurate information about our products and services, and maintaining proper records of all customer interactions.

We require candidates with an OND/HND/BSc in a related field and 1-2 years of experience in customer service or customer relations. Excellent communication, interpersonal, and problem-solving skills are essential, along with basic knowledge of Microsoft Office and CRM tools.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCustomer RelationsClient Interaction ManagementInquiry HandlingComplaint ResolutionClient Relationship BuildingProduct/Service InformationRecord KeepingClient Follow-upCommunication SkillsInterpersonal SkillsProblem-SolvingMicrosoft OfficeCRM Tools

Key Responsibilities

Serve as the main point of contact for clients.
Handle customer inquiries, feedback, and complaints professionally.
Build and maintain positive client relationships.
Provide accurate information about company products and services.
Maintain proper records of customer interactions.
Follow up with clients to ensure satisfaction.

Qualifications

OND/HND/BSc in a related field.
1–2 years experience in customer service or customer relations.
Excellent communication and interpersonal skills.
Strong problem-solving and customer-handling abilities.
Basic knowledge of Microsoft Office/CRM tools.

How to Apply

Send your CV to hr.jobwindow@gmail.com using Customer Relations Officer as the subject.

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The real estate market in Lekki is experiencing significant expansion, creating a high demand for exceptional customer relationship management. This role is critical for nurturing client satisfaction and driving repeat business. Essential technical skills include proficiency in CRM tools for client tracking, advanced communication techniques for client engagement, and data management for maintaining client records. The impact of this position is substantial, directly influencing client retention, brand reputation, and sales conversions, thereby contributing to the firm's growth and profitability.