Retail Support Specialist
DSI Systems
This job listing has expired
Find similar jobs instead:
CUSTOMER SERVICE REPRESENTATIVE
Confidential Employer
Customer Care Officer
NEWHOPE MULTIPURPOSE COOPERATIVE SOCIETY LTD
Customer Support / Sales Onboarding Agents
Confidential Employer
Customer Relations Officer
Confidential Employer
Customer Service (whatapp Messages)
Confidential Employer
Customer Service Representative (Female)
Confidential Employer
CLIENT EXPERIENCE MANAGER
Confidential Employer
Customer Relations Officer
Confidential Employer
Customer Service Representative
Vida Shoes International
Customer Relations Officer
Confidential Employer
Job Overview
Location
Portland, Oregon, United States
Salary
USD 26 hourly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Retail & E-commerce
Experience Level
Entry Level (0-2 years)
About the Company
DSI Systems has been a leader in sales enablement and customized business solutions for over 40 years, consistently delivering enhanced value and tangible results for its clients and partners.
Founded in 1984, DSI Systems has grown to become the largest distributor of satellite equipment and accessories, driven by a commitment to serving independent retailers. The company prides itself on offering individualized service, a strong product portfolio, efficient delivery, and accessible information through its website.
DSI Systems actively partners with dealers to enhance their sales management, product training, marketing, software solutions, and logistics. Their dedication to customer service and convenience is a cornerstone of their operations, supported by a nationwide network of Territory Managers focused on business growth.
Job Description
Join the DSI Systems team and become a vital part of delivering exceptional support to AT&T customers within dynamic retail environments.
In this role, you will be the frontline expert, engaging directly with customers to resolve a wide range of inquiries, including billing, account updates, plan changes, and device support. You'll also troubleshoot wireless devices and network issues, ensuring a smooth customer experience.
This position requires you to act as the primary AT&T representative for retail employees and partners, proactively addressing concerns and strengthening collaborative relationships to ensure a best-in-class customer journey.
You will operate effectively in fast-paced, high-volume retail settings, maintaining professionalism and accuracy. This includes navigating multiple systems simultaneously, documenting interactions thoroughly, and adhering to all company policies and compliance standards.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
- Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
- Troubleshoot wireless devices, network issues, and feature functionality.
- Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
- Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
- Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
- Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
- Navigate multiple systems simultaneously while engaging with customers in real time.
- Document all interactions thoroughly and accurately.
- Adhere to company policies, compliance requirements, and privacy standards.
- Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
- Execute and maintain approved planograms for mobile devices and signage.
- Maintain inventory accuracy for display devices and fixtures.
- Add, remove, and reposition phones, fixtures, and promotional material per planogram updates.
- Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
- Share insights on recurring issues to improve processes and customer experience.
- Maintain a positive, professional demeanor during all interactions.
Qualifications
- Strong customer service and communication skills.
- Ability to handle high-stress or escalated situations with professionalism.
- Proficient in multitasking and navigating complex systems.
- Detail-oriented with strong problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
- Experience in wireless communications, retail customer service, or technical support.
- Previous call center or retail support experience is a plus.
Benefits & Perks
- Competitive starting pay of $26 per hour!
- Comprehensive training and development programs
- A supportive and engaging team environment
- Opportunities for career growth and advancement
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
- 401k Plan with employer matching after one year of employment
- Paid vacation, personal/sick days, and bereavement time after 90 days
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
How to Apply
This job has expired
Join Our Communities
The retail landscape is rapidly evolving, demanding exceptional customer support to drive loyalty and sales. This role is pivotal in ensuring AT&T customers receive seamless assistance within high-traffic retail environments. You will leverage expertise in customer relationship management, billing systems, and wireless device troubleshooting. Your impact will directly influence customer satisfaction scores and contribute to the overall success of retail partnerships, demonstrating a clear link to business ROI and operational efficiency.
Posted Date
April 13, 2026
CUSTOMER SERVICE REPRESENTATIVE
Confidential Employer
Customer Care Officer
NEWHOPE MULTIPURPOSE COOPERATIVE SOCIETY LTD
Customer Support / Sales Onboarding Agents
Confidential Employer
Customer Relations Officer
Confidential Employer
Customer Service (whatapp Messages)
Confidential Employer
Customer Service Representative (Female)
Confidential Employer
CLIENT EXPERIENCE MANAGER
Confidential Employer
Customer Relations Officer
Confidential Employer
Customer Service Representative
Vida Shoes International
Customer Relations Officer
Confidential Employer