People Operations Manager

Kaizen Asset Management Services

Job Overview

Location

Dubai, Dubai, United Arab Emirates

Employment Type

Full-time

Work Arrangement

On-site

Sector

Real Estate

Experience Level

Senior (5-8 years)

Application Deadline

June 18, 2026

About the Company

Kaizen Asset Management Services stands as a premier provider of comprehensive real estate asset management, property management, owners association management, and facilities management solutions across the United Arab Emirates. Established in 2006, Kaizen AMS is recognized as one of the top 20 property management firms in Dubai and holds the distinction of being the first ISO 9001:2015 certified provider in the region.

The company offers end-to-end services encompassing Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an impressive asset management portfolio valued at AED 19 billion across more than 130 projects, Kaizen AMS has earned the trust of prominent real estate clients, including Emirates REIT, Dubai South, Al Futtaim, Al Fardan, Binghatti, and Select Group.

Driven by a philosophy of ‘Creating Memorable Experiences,’ Kaizen AMS consistently achieves high occupancy rates for the properties under its management. The company is also a proud corporate member of the U.S. Green Building Council, underscoring its commitment to sustainable practices.

Under the visionary leadership of CEO Mr. Fadi Nwilati, Kaizen AMS has garnered numerous prestigious industry awards, such as the IRECMS Awards, Smart Built Environment Awards, Superbrands, and Gulf Real Estate Awards for ‘Best Employer in Real Estate’ and ‘Best Consultancy in Real Estate.’ The company has also been recognized as one of the most Influential Companies by CM Today.

Job Description

Kaizen Asset Management Services is a leading provider of real estate asset management, property management, owners association management, and facilities management solutions across the UAE. We are committed to operational excellence, regulatory compliance, and delivering exceptional experiences for both our clients and our team members. As we continue to expand, we are seeking a highly experienced and detail-oriented People Operations Manager to join our People & Culture team.

In this critical role, you will serve as the operational backbone of our People & Culture function. You will lead and oversee all people operations activities, including payroll, compliance, employee lifecycle management, policy governance, and employee relations. Your primary focus will be on ensuring efficient service delivery, precision, and full alignment with UAE Labour Law and company policies. You will act as the main operational advisor to managers and employees, driving consistency, process improvement, and service excellence to deliver a seamless, compliant, and positive employee experience from hire to exit.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

HRISUAE Labour LawPayroll ProcessingEmployee Lifecycle ManagementPolicy GovernanceEmployee RelationsComplianceRecruitmentCompensation & BenefitsPerformance ManagementMS Office SuiteData AnalysisProcess Improvement

Key Responsibilities

Lead and own the end-to-end People Operations function, serving as the primary contact for all operational HR matters.
Develop and implement standards, procedures, and internal controls to drive operational excellence and continuous improvement across all People processes.
Ensure full adherence to UAE Labour Law, MOHRE regulations, and company policies, managing investigations, grievances, disciplinary actions, and terminations in a legally compliant manner.
Maintain accurate employment records and statutory filings, coordinating with PROs and government bodies, and conducting regular compliance audits and policy updates.
Oversee monthly payroll processing, ensuring accuracy and timeliness, and resolving payroll queries promptly.
Support annual salary reviews and compensation activities.
Lead all stages of the employment journey, from offer issuance and contract management to onboarding, promotions, transfers, and offboarding.
Administer probation reviews, confirmations, leave, attendance, and visa/work permit processes, ensuring accurate system updates.
Design, coordinate, and continuously improve onboarding processes to deliver a positive first experience, managing pre-employment and induction activities.
Oversee resignations, terminations, and final settlements, and conduct exit interviews to identify trends and implement improvements.
Act as the primary point of contact for employee relations matters, supporting managers in resolving conflicts and performance issues confidentially and consistently.

Qualifications

Bachelor’s degree in HR, Business Administration, or a related field.
CIPD Level 5+, SHRM certification, or a Master’s degree is highly preferred.
7–10+ years of progressive HR experience, with a minimum of 3 years in a senior operational role.
Proven track record and deep knowledge of the Dubai market.
Strong advantage if background is in property, real estate, asset/facilities/owners association management, or professional services.
In-depth understanding of UAE Labour Law, MOHRE regulations, Dubai government frameworks, immigration procedures, and local HR practices.
Proficiency across HR Operations, Employee Relations, Payroll, Compliance, Recruitment, Compensation & Benefits, and Performance Management.
Excellent written and spoken English; Arabic proficiency is a plus.
Strong leadership, communication, and interpersonal skills.
Highly organized, detail-oriented, and effective at managing competing priorities in fast-paced environments.
Skilled in HR software and MS Office suite, including advanced Excel.
Experience with HRIS administration, data analysis, and record integrity.

Benefits & Perks

Opportunity to lead the People Operations function in a growing real estate asset management company.
Competitive salary and benefits package.
Professional development opportunities.
Work in a dynamic and reputable organization within the UAE.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The UAE's real estate asset management sector is experiencing robust growth, driven by increasing foreign investment and a demand for sophisticated property services. In this dynamic environment, the People Operations Manager will be instrumental in shaping the employee experience and ensuring seamless HR operations. Key technical keywords include HRIS administration, UAE Labour Law compliance, payroll processing, employee lifecycle management, and policy governance. This role directly impacts organizational efficiency and employee retention, contributing significantly to the company's strategic objectives and overall growth trajectory.