Senior Account Strategist - Americas

Human Made, makers of Altis DXP

Job Overview

Location

Remote

Salary

USD 80,000 - 100,000 yearly

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

May 2, 2026

About the Company

Human Made is a leading enterprise WordPress agency dedicated to crafting digital solutions powered by Altis, their advanced digital experience platform. With over a decade of experience, they empower organizations to enhance customer engagement, strengthen brand value, and optimize operations.

They have a proven track record of assisting prominent brands like TechCrunch, CapGemini, and USA Today in developing and executing digital strategies. Their expertise lies in leveraging WordPress for large-scale platforms, websites, and applications that deliver significant business value.

Human Made champions agile delivery and open-source solutions, encouraging clients to embrace innovation. As a fully distributed global company, they foster a collaborative environment across different time zones and disciplines, aiming to build something better than what currently exists in the industry.

Job Description

Join Human Made, a premier enterprise WordPress agency, as a Senior Account Strategist for the Americas region. This fully remote position offers a unique opportunity to shape client relationships and drive strategic growth within a rapidly expanding sector.

You will be instrumental in managing high-impact accounts, ensuring client projects align with critical business outcomes and editorial teams effectively reach their audiences. This role demands a strategic approach to client engagement, from onboarding to managing complex conversations and identifying expansion opportunities.

We are seeking a candidate with a strong background in web development agencies, particularly those specializing in WordPress or open-source CMS platforms. Your expertise in client collaboration and commercial acumen will be key to success.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

WordPressOpen Source CMSClient Relationship ManagementBusiness DevelopmentAccount Growth StrategyCommercial OutcomesDelivery AlignmentClient ExperienceStakeholder ManagementSales TargetsForecastingStrategic ThinkingRisk ManagementRevenue Data Management

Key Responsibilities

Building senior-level client relationships where stakeholders see you as a strategic partner, not just a supplier
Leading structured, outcome-focused business reviews that result in clear decisions and next steps
Handling difficult conversations early when expectations drift or when commercial reality needs resetting
Proactively identifying and closing expansion opportunities within your portfolio
Meeting individual sales targets consistently
Maintaining forecasts that are realistic, trusted by finance and delivery leadership, and actually align with results
Balancing commercial ambition with delivery reality
Creating and actively using Account Growth Strategies that produce real results, not just documentation
Demonstrating deep understanding of each client's business, stakeholders, and operating context
Anticipating future needs and proactively shaping opportunities aligned to client goals
Translating strategy into commercial outcomes
Ensuring delivery teams have the context and clarity they need on priorities, constraints, and expectations
Surfacing commercial and delivery risks early and managing them effectively
Acting as the primary escalation point for account-level issues
Maintaining accurate, up-to-date account and revenue data that leadership can plan around
Ensuring clients experience Human Made as organised, responsive, and dependable
Retaining and growing client engagements within agreed scope and budget
Creating clarity and stability for clients, delivery teams, and leadership

Qualifications

3-5 years in a web development agency that specialises in WordPress or works across open source CMS platforms.
Comfortable talking to senior stakeholders about business outcomes rather than just technical features.
Commercial sense to spot opportunities and help close them.
Energized by growth - both for clients and for the business you're part of.
Ability to manage and close opportunities.
Genuine care about whether what is being built actually works for the people who will use it every day.

Benefits & Perks

Enhanced sickness leave
100% remote, async‑first culture.
Enhanced paid parental leave policy
35 day holiday policy
Company equipment
Special Exceptions leave for milestone life events (after one year of service)
Sickness and carers leave
Regular company retreat
Conference and training budget
Remote working allowance
Human Interest 401(k) plan for US or matched pension

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The digital experience platform industry is experiencing significant growth, driven by the demand for personalized and scalable online solutions. This role focuses on leveraging enterprise WordPress and Altis DXP to deliver impactful client experiences. Key technical keywords include API integrations, CMS architecture, client onboarding, and strategic account planning. Your impact will be measured by your ability to drive client ROI through strategic account growth, enhance leadership scale by managing high-value accounts, and contribute to organizational growth by fostering long-term client partnerships.