Telesales Retention for Ontario

ComeOn Group

Job Overview

Location

Remote

Salary

NGN 200,000 - 350,000 monthly

Employment Type

Full-time

Work Arrangement

Remote

Sector

Hospitality & Tourism

Experience Level

Mid-level (3-5 years)

Application Deadline

May 2, 2026

About the Company

ComeOn Group is a prominent global entity in the dynamic iGaming sector, established in 2008. The company operates a diverse portfolio of exciting brands across multiple regulated markets, leveraging its proprietary platform for casino and sports betting to deliver secure, innovative, and engaging player experiences.

With over 550 dedicated employees spread across seven key locations, ComeOn Group fosters an international work environment. They are committed to diversity and fairness in their recruitment processes, ensuring all candidates are assessed based on merit.

Job Description

Join ComeOn Group as a Telesales Retention Specialist, a pivotal role focused on nurturing relationships with high-value customers in the Ontario market.

In this position, you will be instrumental in ensuring an exceptional experience for our VIP clients, proactively identifying and addressing their needs to foster loyalty and retention. You'll also play a key part in promoting responsible gambling practices and adhering to regulatory standards.

This role is ideal for an outgoing individual with a customer-centric approach, a keen sales acumen, and a passion for the gaming industry. Your strong analytical skills will be crucial in driving retention strategies and contributing to the overall customer experience.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

English ProficiencyCustomer Relationship ManagementSalesProblem-SolvingData AnalysisSafer Gambling KnowledgeOntario Market KnowledgeSports Knowledge

Key Responsibilities

Build exceptional relationships with high-value customers.
Resolve customer issues efficiently by collaborating with CX and other departments.
Drive reactivation and retention for the Ontario market.
Act as the voice of the customer, advocating for a player-led experience.
Proactively contact customers via phone, email, and chat to address concerns, highlight safer gambling tools, fulfill AML obligations, and gather feedback.
Provide regular reporting on customer activity at individual, brand, or market levels.
Monitor key customer activities to identify opportunities for improving their experience.
Plan and execute campaigns to ensure competitiveness and offer fair rewards.

Qualifications

Native-level proficiency in written and spoken English.
Excellent problem-solving skills and a customer-first mindset.
Strong sales mindset with robust analytical and data-driven skills.
Passion for sports, casino, live casino, or other gaming experiences.
Strong knowledge of Ontario and US sports, including major leagues (NHL, NBA, CFL, NFL, MLB).
Experience in the gaming industry is a plus, but not mandatory.

Benefits & Perks

Competitive salary
Opportunity to work with a leading iGaming company
Dynamic and international work environment
Focus on diversity and fairness in recruitment

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The iGaming industry in Ontario is experiencing significant growth, demanding specialized customer engagement strategies. This role focuses on retaining high-value clients within the Ontario market, requiring expertise in customer relationship management, proactive problem-solving, and a deep understanding of safer gambling regulations. You will leverage data analytics to identify retention opportunities and contribute to the strategic direction of customer experience, directly impacting revenue and market share.