Customer Service Representative
KG Talent
Job Overview
Location
Kewdale, Western Australia, Australia
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Application Deadline
June 16, 2026
About the Company
KG Talent is a specialized recruitment partner dedicated to connecting exceptional individuals with leading Australian businesses. They focus on building genuine career opportunities by working closely with a select group of respected companies.
Their approach emphasizes a human, transparent, and effective recruitment process, prioritizing quality over quantity to ensure optimal matches for both candidates and employers.
KG Talent aims to make the job search and hiring experience seamless and rewarding, fostering strong partnerships within the Australian business landscape.
Job Description
Metroll Perth is seeking a customer-focused and proactive Customer Service Representative to join their dynamic team.
In this vital role, you will be the primary point of contact for many customers, responsible for delivering outstanding service, accurately processing orders, preparing quotations, and providing essential product information and support.
This is an excellent opportunity to become part of a well-established Australian manufacturing business that highly values teamwork, strong customer relationships, and a commitment to continuous improvement.
You will collaborate closely with our Sales, Production, and Operations teams to ensure customers receive timely, accurate, and professional service from their initial inquiry through to final delivery. Your ability to foster strong relationships and provide effective solutions will directly contribute to customer satisfaction and overall business success.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Manage customer inquiries via phone, email, and in person
- Process customer orders accurately and efficiently
- Prepare quotations and follow up on sales opportunities
- Provide product information and technical guidance to customers
- Build and maintain strong relationships with new and existing customers
- Coordinate with internal departments to ensure seamless order fulfillment
- Resolve customer inquiries and issues in a professional and timely manner
- Maintain accurate customer records and administration
Qualifications
- Previous experience in customer service, internal sales, or administration
- Excellent communication and relationship-building skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Positive, proactive, and solutions-focused attitude
- Strong computer skills and confidence using business systems
- Experience within manufacturing, construction, building products, or industrial industries is highly regarded but not essential
Benefits & Perks
- Stable, full-time opportunity with a leading Australian manufacturer
- Supportive and family-friendly team culture
- Career development and progression opportunities
- Employee wellness initiatives
- Team events and social activities
- Employee discounts on selected products and services
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
In the thriving Australian manufacturing sector, customer service excellence is paramount for sustained growth. This role demands a proactive approach to client engagement, order processing, and product support, directly impacting customer satisfaction and business revenue. Key technical skills include CRM proficiency, order management systems, and effective communication protocols. The ability to build and maintain strong client relationships is crucial for driving repeat business and enhancing brand loyalty, signaling a significant contribution to the company's commercial success.
Posted Date
June 2, 2026
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