Customer Support Rep

Texas Sports Academy Main

Job Overview

Location

Remote

Salary

USD 20 hourly

Employment Type

Full-time

Work Arrangement

Remote

Sector

Education & Training

Experience Level

Entry Level (0-2 years)

Application Deadline

June 17, 2026

About the Company

Texas Sports Academy Main is dedicated to providing a premier learning platform designed to support parents and their children. The organization focuses on delivering accessible and effective educational resources, emphasizing a user-friendly experience for all families. Their approach prioritizes clear communication and patient problem-solving, ensuring that parents can easily navigate the platform and understand the program's offerings. The company values individuals who are tech-savvy and can assist clients with technical issues, as well as answer questions about their services and campuses.

Job Description

We are actively seeking enthusiastic Customer Support Representatives to join our team and enhance the parent experience on our innovative learning platform.

In this role, you will engage with families via video calls, providing clear guidance on technical issues and answering inquiries about our program and campuses. You will assist both current parents needing support and prospective families seeking information to make enrollment decisions.

We are looking for individuals who are articulate, patient, and comfortable with technology. Success in this position hinges on calm, effective problem-solving rather than strict adherence to scripts. Your ability to genuinely help a parent is paramount, valuing practical skills over formal educational backgrounds or extensive prior support roles.

Key responsibilities include conducting video support sessions, troubleshooting platform and login problems, assisting prospective families, and addressing facility-related questions. Reliable attendance during scheduled hours is essential, as we provide round-the-clock support.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer SupportTechnical SupportTroubleshootingCommunicationProblem-SolvingVideo ConferencingEnglish Fluency

Key Responsibilities

Help Parents Over Video: Meet families on Google Meet, listen to the problem, and walk them through a fix in plain language they can follow.
Solve Technical Issues: Troubleshoot common platform and login problems, explain what went wrong, and get the parent back on track quickly.
Support Prospective Families: Answer questions from parents who are considering the program, including questions about how it works and what our campuses offer.
Help With Facility Questions: Point parents to the right information about our campuses and facilities and follow up when you need to find an answer.
Cover Your Shift Reliably: Show up for your scheduled hours and be ready to take calls. We provide round-the-clock support, so coverage depends on people being there when they say they will.
Keep Clear Records: Note what each parent needed and how you resolved it so the next person has the full picture.

Qualifications

Fluent, Native English Speaker: You're a native English speaker and fully fluent. Parents should understand you easily on a video call, and you should understand them.
Genuinely Tech Savvy: You're comfortable with software, browsers, logins, and common tech problems. When something breaks, you can figure it out and explain the fix to someone who isn't technical.
Patient On Calls: You stay calm with frustrated or confused parents and keep the conversation moving toward a solution.
A Solid Internet Connection: You have reliable, high-speed internet that can handle video calls without dropping or lagging. This is a hard requirement for the role.
Location: Remote (U.S.). U.S. work authorization required.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

Join Our Communities

WhatsApp Channels

Global Jobs Gulf Jobs Nigerian Jobs Indian Jobs

Telegram Groups

Global Jobs Nigerian Jobs Gulf Jobs

The demand for exceptional customer support is rapidly expanding within the online learning platform sector. This role is pivotal in ensuring parents have a seamless experience with our educational services. Key technical skills include troubleshooting platform issues, managing user accounts, and effectively communicating technical solutions in plain language. Your impact will directly influence customer retention and satisfaction, contributing significantly to the platform's growth and reputation.