Customer Service and Rebate Processing Team Supervisor
Resource Innovations
Job Overview
Location
Remote
Salary
USD 18 - 20 hourly
Employment Type
Full-time
Work Arrangement
Remote
Sector
Customer Service & Support
Experience Level
Mid-level (3-5 years)
Application Deadline
June 16, 2026
About the Company
Resource Innovations is a dynamic, women-led organization dedicated to driving the clean energy transition. We specialize in providing software-enabled clean energy solutions for utilities and a diverse range of energy customers, including commercial, industrial, and residential sectors.
Our team of experts designs and implements cutting-edge services that support the rapidly evolving energy industry. We are committed to accelerating energy innovation and making clean, sustainable energy more accessible and affordable for everyone. At Resource Innovations, we believe in leveraging the diversity of our team to power change and create a sustainable future.
Job Description
Resource Innovations is seeking a dedicated Customer Service and Rebate Processing Supervisor to join our expanding team. In this crucial role, you will be instrumental in developing and implementing efficient business processes, ensuring your team is thoroughly trained and well-supported.
We are looking for mission-driven, career-focused individuals with prior supervisory or developmental experience. Your leadership will be key to achieving same-day processing of all rebate applications and ensuring first-call resolution for customer service inquiries.
You will also be responsible for monitoring staff adherence to customer service goals, providing regular feedback on call quality, and coaching your team to meet daily processing and data entry targets. This position offers the opportunity to handle customer escalations directly, fostering team building, and ensuring the team understands and achieves key performance indicators.
Furthermore, you will be involved in program-specific training, testing customer service databases and processes, and continuously suggesting and implementing improvements to current procedures. Your contributions will directly impact operational efficiency and client satisfaction.
Required Skills
Key Responsibilities
- Responsible for the daily management of staff activities to achieve same day processing of all received rebate applications and first call resolution for customer service calls.
- Responsible for the daily management of staff customer service adherence goals to support client service levels.
- Monitors and assesses customer service calls and provides staff with regular call quality-related feedback.
- Coaches staff to daily processing and data entry goals.
- Fields customer service calls and handles customer escalations to achieve immediate resolution.
- Engages in team building activities to help staff understand, embrace, and achieve key performance indicators.
- Provides program specific training for supported programs, including review of policy/procedure training with each representative.
- Creates and delivers successful plans to meet and exceed KPIs.
- Tests all customer service databases and processes prior to program launches and changes.
- Provides continuous improvement suggestions.
- Evaluates current procedures and work with internal teams to implement improvements.
- Other duties as assigned.
Qualifications
- A high school diploma or equivalency is required.
- 2+ years previous Customer Service / Call Center experience required.
- Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Word and Excel.
- Previous experience managing, coaching, and training others.
- Team Building skills.
Benefits & Perks
- Three weeks of paid vacation annually
- Paid holidays
- 401(k) retirement plan with employer match
- Medical, dental, and vision coverage
- Parental leave
- Employee assistance program
- Commuter benefits
- Additional supplemental offerings
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The clean energy sector is experiencing significant growth, driven by a global push towards sustainability and technological advancement. This role is pivotal in managing customer interactions and rebate processing, directly impacting client satisfaction and operational efficiency. Key technical areas include CRM systems, data entry accuracy, and customer service protocols. Your leadership will be instrumental in scaling operations, ensuring seamless rebate application handling, and contributing to the company's mission of making clean energy accessible and affordable. This position offers a unique opportunity to influence business ROI through exceptional service delivery and process optimization.
Posted Date
June 2, 2026
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