English moderator for video gaming - Montreal
Keywords Studios
Job Overview
Location
Montreal, Quebec, Canada
Salary
CAD 19.95 hourly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Information Technology & Software
Experience Level
Entry Level (0-2 years)
Application Deadline
June 14, 2026
About the Company
Keywords Studios is a global leader in providing technical and creative services to the video game industry. Established in 1998 and publicly traded on the London Stock Exchange, Keywords has grown significantly through both organic expansion and strategic acquisitions. With over 12,000 employees across more than 70 studios in 26 countries, the company offers a comprehensive suite of services including graphic art asset production, game development, audio services, testing, localization, and customer support.
The company fosters a culture of passion, talent, and resourcefulness, embracing diversity and uniqueness. Keywords champions a "can-do" attitude, empowering employees to perform at their best and encouraging continuous learning and growth through experience and training. They value flexibility and collaboration, whether working in their global studios or virtually.
Job Description
Keywords Studios is seeking a dedicated English Moderator to join their vibrant team in Montreal. This role is integral to maintaining a positive and engaging environment for players within the video gaming community.
As an English Moderator, you will be responsible for reviewing and moderating all incoming community interactions across various social media platforms. Your duties will include identifying and removing prohibited or inappropriate content, as well as reviewing in-game chats and user-generated content to ensure adherence to community guidelines.
You will also play a key role in escalating any Real-Life Threats as needed and making sound judgment calls on debatable content and edge-case scenarios. This position requires excellent communication and writing skills, a passion for video gaming, and the ability to manage multiple tasks efficiently.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Reviewing all incoming community interactions on different social media platforms.
- Moderating any prohibited and/or inappropriate content found therein.
- Reviewing in-game chats and user-generated content for any prohibited and/or inappropriate content.
- Escalating Real-Life Threats as needed.
- Making justifiable judgment calls in regards to debatable content and edge case scenarios.
Qualifications
- Fluent in English.
- Availability to work from our Montreal office.
- Passion for video gaming and customer service.
- Comfortable with using VR devices.
- Excellent communication and writing skills.
- Ability to juggle multiple tasks while managing your time efficiently.
- Good attendance rate and attention to details.
- Fast, yet thorough, reading skills.
- Experience in a relevant, similar, or related field (an asset).
- Up-to-date with the latest trends within the online community.
Benefits & Perks
- Full-time schedule
- Employee benefits, including health and dental care when eligible
- Partnerships with STM, Telus, and BIXI (among others)
- Employee Assistance Program
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The video game industry is experiencing rapid expansion, with a growing demand for skilled professionals to enhance player experiences. This role is crucial for maintaining community health and ensuring a positive environment for gamers. Key technical skills include community moderation, content review, and real-time communication platforms. Your impact will directly influence player retention and brand reputation, contributing significantly to the company's growth and market leadership. This position offers a unique opportunity to shape the player community within a dynamic and evolving sector.
Posted Date
May 31, 2026
Customer Support Rep
Texas Sports Academy Main
Customer Success Engineer
Fortanix
Customer Care Agent
ABM UK
Customer Service Representative
KG Talent
Customer Experience & Social Community Associate
Soft Services
Customer Service and Rebate Processing Team Supervisor
Resource Innovations
Customer Service Executive
Shifa Al Jazeera Medical Centre
Live Chat Role – Talk, Chat & Earn
Confidential Employer
Technical Assistance Associate
The Health and Reentry Project
Patient Liaison - Customer Excellence
Pharmacierge