Customer Service Executive

Shifa Al Jazeera Medical Centre

Job Overview

Location

Sharjah & Ajman, United Arab Emirates

Employment Type

Full-time

Work Arrangement

On-site

Sector

Customer Service & Support

Experience Level

Entry Level (0-2 years)

Application Deadline

June 15, 2026

About the Company

Shifa Al Jazeera Medical Centre is a prominent healthcare provider in the UAE, dedicated to delivering comprehensive and compassionate medical services. With branches in Sharjah and Ajman, the center is committed to making quality healthcare accessible to the community. They focus on a patient-centric approach, ensuring that individuals receive personalized care and attention. The organization strives to maintain high standards in all its medical facilities and services, fostering a culture of excellence and continuous improvement.

Job Description

Shifa Al Jazeera Medical Centre is looking for a dynamic Customer Service Executive to join our team across our Sharjah and Ajman branches.

This role is integral to ensuring our patients receive exceptional service and support. You will be the primary point of contact for patient inquiries, feedback, and concerns, working to resolve issues efficiently and maintain high satisfaction levels.

We are seeking candidates who are ready to join immediately and are preferably holders of a resident visa.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCommunication SkillsProblem-SolvingCRM SoftwarePatient Relations

Key Responsibilities

Respond to patient inquiries via phone, email, and in person.
Address and resolve patient complaints and concerns effectively.
Provide information about the medical center's services and procedures.
Maintain accurate records of customer interactions.
Escalate complex issues to the appropriate department or manager.
Contribute to improving customer service processes.

Qualifications

Must be ready to join immediately.
Resident visa holders are preferred.
Proven experience in a customer service role.
Excellent verbal and written communication skills.
Strong interpersonal and active listening abilities.
Ability to remain calm and professional under pressure.

How to Apply

Interested candidates may share their CV.

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The healthcare sector in the UAE is experiencing robust growth, driven by increasing demand for quality patient care and expanding medical facilities. This role is crucial for managing patient inquiries, resolving concerns, and ensuring a positive experience with our medical services. Key technical skills include CRM software, communication platforms, and problem-solving methodologies. Your contribution will directly impact patient satisfaction and retention, supporting the medical center's reputation for excellent service and contributing to its overall growth and success.