Customer Care Agent
ABM UK
Job Overview
Location
Manchester Airport, England, United Kingdom
Salary
GBP 12.71 hourly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Hospitality & Tourism
Experience Level
Entry Level (0-2 years)
Application Deadline
June 16, 2026
About the Company
ABM UK is a leading integrated facility services provider, dedicated to creating cleaner, healthier, and more sustainable environments. With a strong presence across the UK, ABM delivers a comprehensive suite of services including cleaning, engineering, security, and specialized mission-critical solutions.
The company serves a diverse range of industries, from commercial offices and schools to airports, hospitals, and data centers. ABM prides itself on offering customized facility solutions tailored to the unique needs of each client. In the UK, ABM proudly services iconic sites and employs over 10,000 team members, fostering a culture of excellence, safety, and innovation.
ABM is committed to promoting diversity and inclusion in employment and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.
Job Description
ABM UK is seeking dedicated individuals to join their team as Customer Care Agents at Manchester Airport.
This role involves a dual focus: maintaining high standards of cleanliness in crew rooms and communal areas, and providing essential assistance to passengers requiring special needs. You will escort passengers through airport procedures, manage wheelchair distribution, and ensure a smooth journey from arrival to their gate, or from the aircraft to baggage claim.
Key responsibilities include assisting transferring passengers, communicating effectively with control teams and stakeholders, and utilizing equipment safely. You will also be expected to record passenger progress, manage company equipment, and report any incidents, all while delivering legendary service.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Carry out cleaning duties to a high standard as delegated by the Management Team.
- Adhere to cleaning protocol and procedures.
- Adhere to health and safety regulations.
- Collect passengers from their arrival point and escort them through security, passport control, and to their boarding gate.
- Ensure wheelchairs are replenished and well distributed.
- Collect arriving passengers from the aircraft, assist them through immigration, passport control, and to the baggage hall.
- Greet passengers, ascertain their assistance needs, explain the process, and prepare them for airport procedures.
- Assist passengers who are transferring flights.
- Communicate with the control and supervisor team, and liaise with airline and handling agents.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record passenger progress using the issued Personal Digital Assistant.
- Be responsible for all Company equipment issued.
- Complete an incident/accident report for any issue encountered, including near miss events.
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Carry out any reasonable task requested.
Qualifications
- Previous work experience as a cleaner is an advantage.
- Knowledge of cleaning chemicals and supplies.
- Understanding of Health and Safety regulations.
- Ability to work as part of a team.
- Ability to work well under pressure.
- Must be over 18 years of age.
- Must have the right to work in the UK with supporting documentation.
- Must undertake a CTC (Counter Terrorist Check) and CRC (Criminal Record Check).
- Must provide 5-year checkable referencing history.
- Must provide police clearance from all countries lived in for more than 6 months in the last 5 years, covering the full date range of the stay.
Benefits & Perks
- 24/7 GP service for employee and immediate family.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work employee app (discounts, gift cards, cashback, exclusive offers, life resources, and crisis support).
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The UK's aviation sector is experiencing significant growth, demanding exceptional customer support. This role is pivotal in ensuring seamless passenger experiences at Manchester Airport. You will leverage your skills in passenger assistance, communication, and problem-solving to directly impact passenger satisfaction and operational efficiency. Your contributions will be crucial in maintaining ABM UK's reputation for delivering outstanding service in a high-pressure, dynamic environment. This position offers a unique opportunity to develop expertise in airport operations and customer care.
Posted Date
June 2, 2026
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