Customer Experience & Social Community Associate
Soft Services
Job Overview
Location
Remote
Salary
USD 20 - 30 hourly
Employment Type
Part-time
Work Arrangement
Remote
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Application Deadline
June 16, 2026
About the Company
Soft Services is at the forefront of defining a new category in the beauty industry, focusing on targeted body care solutions for over 150 million Americans experiencing unaddressed body skin concerns. The company is built on the principle of providing effective, expert-backed products and accessible information, aiming to replicate the success seen in facial skincare within the body care market.
With a strong emphasis on sustainability and a customer-centric approach that avoids exploitation, Soft Services is poised for significant growth. The brand is backed by industry leaders and seasoned entrepreneurs, supported by top-tier investors, and is dedicated to creating an aspirational brand that resonates with consumers.
Job Description
Soft Services is seeking a Part-Time Customer Experience & Social Community Associate to deliver exceptional support and foster meaningful connections with our customers. This role is pivotal in representing the Soft Services brand across direct support channels and social platforms, ensuring every interaction aligns with our values and enhances customer engagement.
You will be the primary voice of Soft Services in customer communications, engaging authentically and humanely to build strong relationships. This position requires a genuine passion for skincare and a knack for connecting with people online.
Availability during key promotional periods, such as Black Friday, Christmas, and our annual Anniversary sale, is essential for this role.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond promptly to customer inquiries across all support channels, offering tailored solutions and product recommendations.
- Handle refunds and replacements, coordinating with relevant teams for product inspections and follow-ups.
- Collaborate with Warehouse and Operations teams to manage order statuses, backorders, and shipping adjustments.
- Monitor, analyze, and escalate customer feedback, complaints, and trends to identify areas for improvement.
- Partner with the Marketing team on customer engagement initiatives, including giveaways and review collection.
- Manage tester communications and review collection for the 'Body Project' program.
- Report weekly and monthly customer service metrics to the Operations and Growth teams.
- Monitor and respond to comments and direct messages on Instagram and TikTok daily, maintaining the Soft Services brand voice.
- Proactively engage with customers and community members to build long-term relationships.
- Identify and flag high-value user-generated content (UGC) and community feedback for amplification.
- Engage authentically on Reddit within relevant subreddits, contributing product information and answering questions.
- Track social sentiment trends and surface recurring themes to the broader team.
- Maintain a consistent, on-brand voice across all social touchpoints.
Qualifications
- 2+ years of customer service experience, preferably in a direct-to-consumer (DTC) or beauty/skincare environment.
- Demonstrated familiarity with Instagram, TikTok, and Reddit, understanding their unique community dynamics.
- Excellent written communication skills with a clear, empathetic, and adaptable tone.
- Comfortable engaging publicly on social media platforms on behalf of a brand.
- Exceptional attention to detail, pattern recognition, and organizational skills for managing high volumes of interactions.
- Ability to work autonomously and collaboratively in a fast-paced remote setting.
- A genuine interest in and knowledge of skincare.
- Familiarity with the Soft Services brand, voice, and mission.
- Experience with Shopify and Gorgias is a plus.
Benefits & Perks
- Pay Range: $20–$30/hour depending on experience
- $500 annual gift card for softservices.com
How to Apply
Submit your resume and a cover letter addressing your interest in Soft Services and your relevant experience.
Join Our Communities
The beauty industry is experiencing a significant surge in direct-to-consumer (DTC) engagement, driven by personalized experiences and authentic brand connections. In this dynamic landscape, Soft Services seeks a Part-Time Customer Experience & Social Community Associate to be the vital link between our brand and our valued customers. This role is crucial for fostering meaningful interactions across direct support channels and social platforms, ensuring every customer touchpoint reinforces our brand's commitment to exceptional skincare and community building. You will leverage your expertise in customer service and social media engagement to enhance brand loyalty and drive community growth.
Posted Date
June 2, 2026
Customer Support Rep
Texas Sports Academy Main
Customer Success Engineer
Fortanix
Customer Care Agent
ABM UK
Customer Service Representative
KG Talent
Customer Service and Rebate Processing Team Supervisor
Resource Innovations
Customer Service Executive
Shifa Al Jazeera Medical Centre
Live Chat Role – Talk, Chat & Earn
Confidential Employer
Technical Assistance Associate
The Health and Reentry Project
Patient Liaison - Customer Excellence
Pharmacierge
English moderator for video gaming - Montreal
Keywords Studios