Customer Service Representative

Confidential Employer

Job Overview

Location

Lagos, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Customer Service & Support

Experience Level

Junior (1-3 years)

Application Deadline

May 18, 2026

Job Description

We are seeking a dedicated Customer Service Representative to be the primary point of contact for our valued customers, delivering outstanding service and support.

In this role, you will expertly handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction through clear communication and effective problem-solving.

Key responsibilities include responding to customer inquiries via phone, email, and in-person, resolving complaints with patience and empathy, and providing comprehensive product and service information. You will also process orders, returns, and exchanges, maintain accurate records of interactions, and collaborate with other departments to meet customer needs.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Communication skillsProblem-solving abilitiesAttention to detailCustomer service softwareMicrosoft Office SuiteHandling stressful situations

Key Responsibilities

Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy.
Provide product and service information to customers.
Process orders, returns, and exchanges.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer needs are met.
Identify and escalate priority issues to the appropriate team members.
Stay up-to-date with product knowledge and company policies.

Qualifications

Minimum of a 2nd class HND/ B.Sc. / BA Degree in any discipline
Minimum of 2 years proven experience in a customer service role.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software and Microsoft Office Suite.

How to Apply

Send your Resume to: employment@simsng.com using the job title and preferred location as the subject of the mail.

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The customer service landscape in Nigeria is rapidly evolving, with a growing emphasis on exceptional client experiences. This role is fundamental in shaping customer perception and loyalty, acting as the primary liaison between the company and its clientele. Key technical keywords include inquiry resolution, complaint management, customer relationship management, and product knowledge dissemination. The impact of this role is directly tied to customer retention, satisfaction scores, and overall brand reputation, contributing significantly to business growth.