Customer Service Representative
FullTech Staffing Co.
Job Overview
Location
Remote
Salary
NGN 350,000 - 500,000 monthly
Employment Type
Full-time
Work Arrangement
Remote
Sector
Human Resources & Recruitment
Experience Level
Junior (1-3 years)
Application Deadline
May 14, 2026
About the Company
Job Description
FullTech Staffing Co. is seeking a dedicated Customer Service Representative to join our remote team. This role is crucial for delivering exceptional support to our clients through various communication channels, including phone, email, and chat.
As the primary point of contact, you will be responsible for resolving customer issues, answering inquiries about our products and services, and meticulously documenting all interactions. Your ability to remain calm under pressure, engage effectively with people, and transform challenges into positive outcomes will be key to your success in this position.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and/or social media with professionalism and empathy.
- Provide clear information on new and existing products/services, processes, pricing, and policies.
- Troubleshoot customer issues, escalate complex cases when needed, and follow up to ensure resolution.
- Maintain accurate records of customer interactions in a CRM/helpdesk tool (e.g., Zendesk, Freshdesk, HubSpot).
- Meet or exceed service standards such as response time, resolution time, CSAT, and quality scores.
- Collaborate with internal teams (Operations, Sales, Product) to share customer feedback and improve workflows.
- Support onboarding/training by helping new team members understand processes, tools, and customer handling standards.
- Suggest improvements to FAQs, scripts, macros, and support documentation based on recurring customer needs.
Qualifications
- Minimum High School Diploma / GED (Bachelor’s degree is a plus).
- 1+ year of customer service experience (remote support experience is a plus).
- Strong spoken and written English communication skills.
- Comfort using computers daily—typing, navigating tools, and learning new platforms quickly.
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
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Join Our Communities
The customer service landscape in Lagos is rapidly evolving, driven by increased digital adoption and a demand for seamless support. This role is pivotal in shaping that experience, acting as the primary interface for customers. You will leverage key skills such as CRM integration, ticket management, and customer satisfaction metrics to directly impact customer retention and loyalty. Your ability to translate customer feedback into actionable insights will be crucial for driving business growth and enhancing the overall customer journey, signaling a significant contribution to the company's bottom line.
Posted Date
April 30, 2026
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