CUSTOMER CARE REPRESENTATIVE
Confidential Employer
Job Overview
Location
Yaba, Lagos, Nigeria
Salary
NGN 120,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Entry Level (0-2 years)
Application Deadline
June 4, 2026
Job Description
We are looking for a dedicated Customer Care Representative to join our team in Tejuosho, Yaba, Lagos.
This role is vital for ensuring our customers receive excellent support and have a positive experience with our brand.
You will be the primary point of contact for customer inquiries, managing interactions across various channels and resolving issues efficiently.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Manage customer interactions across phone, email, chat, and social media
- Maintain accurate records of customer interactions and transactions
- Handle orders, returns, refunds, and payments efficiently
- Support sales and online engagement across social platforms
Qualifications
- Proven experience in customer service or a related role
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency in using customer service software and tools
- High school diploma or equivalent; further education is a plus
How to Apply
Send your CV with the job title as the subject line.
Join Our Communities
The retail and e-commerce sector in Lagos is experiencing significant growth, with customer experience becoming a key differentiator. This role is essential for maintaining customer satisfaction and fostering brand loyalty. Key responsibilities include managing customer interactions across multiple channels, processing orders and returns efficiently, and supporting online engagement. Your contributions directly impact customer retention and overall business revenue, enhancing the company's market position.
Posted Date
May 21, 2026
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