Female Customer satisfaction and Sales manager

Bridal Accent

Job Overview

Location

Lagos, Nigeria

Salary

NGN 200,000 - 250,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Sales & Marketing

Experience Level

Mid-level (3-5 years)

Application Deadline

May 22, 2026

About the Company

Bridal Accent specializes in creating exquisite, personalized bespoke outfits for bridal and special occasions. The company is dedicated to providing an exceptional and enjoyable design experience for every client, ensuring their vision is brought to life with meticulous attention to detail and quality craftsmanship. At Bridal Accent, the core values revolve around client satisfaction, creativity, and delivering unparalleled service. They aim to be a trusted partner for clients seeking unique and memorable attire for their most significant moments.

Job Description

Bridal Accent is seeking a dynamic and client-focused Female Customer Satisfaction and Sales Manager to join our esteemed team.

In this pivotal role, you will be the primary point of contact for our clients, guiding them through an exceptional design experience from initial inquiry to final delivery. Your expertise will ensure complete client satisfaction at every touchpoint, upholding our brand's commitment to quality and personalized service.

You will be responsible for managing all client communications, overseeing inquiry sessions, and meticulously documenting customer data and preferences. Your ability to translate client needs into clear briefs for our production team will be crucial for seamless order fulfillment.

This position requires a warm, poised, and eloquent self-starter who understands our brand values and is passionate about exceeding customer expectations. You will also contribute to sales reporting and strategic decision-making.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceSales ManagementFashion IndustryOperations ManagementGoogle WorkspaceGoogle SheetsCommunication SkillsProblem SolvingTeamworkInterpersonal SkillsCRM ManagementData CollectionOrder FulfillmentReporting

Key Responsibilities

Manage all client inquiries via store, email, and social media.
Conduct guided inquiry sessions and maintain detailed client records.
Collect and manage customer data, interactions, and preferences.
Segment customers for targeted retention activities.
Translate client conversations into clear order briefs for the production team.
Standardize communication templates for consistency.
Track order progress with the production team and provide timely client updates.
Create consultation and fitting schedules, ensuring adequate preparation.
Ensure proper documentation of client interactions and specifications.
Provide an excellent in-studio shopping experience.
Address and resolve client complaints and issues.
Conduct customer satisfaction and feedback polls.
Manage backend order fulfillment to ensure accuracy and timeliness.
Liaise with logistics partners for order delivery and tracking.
Build detailed weekly and monthly sales reports.
Provide insights on customer behavior, sales performance, and bottlenecks.

Qualifications

Diploma or Bachelor's degree in Social Science or a related field.
Must have completed NYSC.
Minimum of 2 years of proven work experience in customer service or operations management within the fashion industry.
Basic knowledge of design and clothing.
Proficiency in digital work tools and platforms such as Google Workspace and Google Sheets.
Excellent written and verbal communication skills.
Creative thinker with a passion for problem-solving and customer fulfillment.
Ability to manage multiple projects simultaneously and meet deadlines.
Experience working in a collaborative team environment.
Excellent interpersonal skills and team spirit.

Benefits & Perks

Health insurance plan
Annual 10 days paid leave
Staff discounts
Sales bonus

How to Apply

Send your CV/Cover Letter: triaconsult.ng@gmail.com

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Nigeria's burgeoning fashion and luxury goods market is experiencing significant growth, with a rising demand for personalized client experiences. This role is crucial for enhancing customer loyalty and driving sales within this dynamic sector. Key technical skills include CRM management, inquiry handling, data analysis for customer behavior, and cross-functional communication with production teams. The Customer Satisfaction and Sales Manager's impact is directly tied to revenue generation, client retention, and the overall brand reputation, contributing to significant business ROI.