Digital Account Manager

Flosum

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

June 19, 2026

About the Company

Flosum is a premier Salesforce-native DevOps platform designed to empower enterprises in managing and accelerating their Salesforce development lifecycle. Our solution prioritizes security, compliance, and efficiency at scale, built entirely within the Salesforce ecosystem. We enable teams to streamline releases, enhance governance, and drive innovation more rapidly. As a globally distributed company, Flosum fosters a culture of collaboration and equal opportunity, providing an environment where employees can thrive irrespective of their location. We are committed to nurturing professional growth and driving innovation within the Salesforce ecosystem.

Job Description

The Salesforce ecosystem is experiencing significant growth, driving demand for skilled professionals who can manage and expand client relationships. This role is pivotal in ensuring our enterprise clients maximize their investment in our Salesforce-native DevOps platform. You will be instrumental in fostering long-term partnerships, identifying strategic growth opportunities, and ensuring client success through proactive engagement and deep product understanding. Your impact will directly influence customer lifetime value and contribute to our platform's market leadership.

We are seeking a seasoned Strategic Account Executive, recognized for their expertise in B2B SaaS client management. Ideal candidates possess a proven track record of exceeding net revenue retention targets, ideally holding certifications such as Certified Account Manager (CAM) or Salesforce Certified Administrator. With a minimum of 6 years in quota-carrying roles, you excel at building multi-threaded relationships with C-suite executives and navigating complex enterprise sales cycles. Proficiency in Salesforce CRM, account planning, and ROI-driven sales methodologies is essential.

Showcase your mastery of Salesforce Sales Cloud and DevOps tools like Flosum or Gearset. Quantify your success by detailing achievements such as increasing net revenue retention by over 120% or securing multi-year enterprise renewals. Highlight experience with advanced financial modeling for ROI justification and demonstrate proficiency in executive business review preparation. Ensure your ATS-optimized CV and professional LinkedIn profile clearly articulate your quantifiable impact on client growth and platform adoption.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Account ManagementB2B SaaSSalesforceEnterprise AccountsRelationship ManagementRenewal ManagementUpsellingCross-sellingExecutive EngagementContract NegotiationDevOpsRelease Management

Key Responsibilities

Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.

Qualifications

6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
Experience managing complex, multi-stakeholder accounts with long sales cycles.
Excellent written and verbal communication skills; ability to build trusted advisor relationships.
Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
Experience working with SaaS platforms, preferably in the Salesforce ecosystem
Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
Experience with Salesforce DevOps tools or release management processes
Familiarity with CI/CD, version control, or agile development practices
Background working with enterprise customers
Salesforce certifications (Admin, Platform App Builder, etc.)