Sales Operation Officer

Hello Products

Job Overview

Location

Oregun, Lagos, Nigeria

Employment Type

Junior Staff

Work Arrangement

On-site

Sector

Sales & Marketing

Experience Level

Mid-level (3-5 years)

Application Deadline

April 26, 2026

About the Company

Hello Products is a dynamic player in the fast-moving consumer goods (FMCG) sector, dedicated to delivering high-quality products to meet the evolving needs of consumers. Our commitment extends beyond product excellence; we foster a culture of operational efficiency and customer-centricity. We believe in empowering our employees and providing them with opportunities for growth and development within a supportive work environment. As we continue to expand our reach and product portfolio, we are seeking talented individuals who are passionate about contributing to our success and making a tangible impact in the industry.

Job Description

Hello Products is seeking a diligent and organized Sales Operation Officer to join our thriving team in Oregun, Lagos.

In this role, you will be instrumental in ensuring the smooth execution of our sales processes, from order placement to final delivery. You will act as a crucial liaison between our sales team, warehouse, and logistics departments, guaranteeing efficiency and customer satisfaction.

Your responsibilities will include managing sales orders, processing invoices, coordinating fulfillment, and resolving any discrepancies to maintain operational integrity. You will also play a key part in inventory monitoring and supporting sales activities through comprehensive reporting and analysis.

This is an excellent opportunity for a motivated individual looking to grow their career in sales operations within the dynamic FMCG industry.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

ERP SystemsMicrosoft ExcelMicrosoft WordMicrosoft OutlookCustomer ServiceOrder ProcessingInvoice GenerationInventory ManagementSales ReportingDistribution Coordination

Key Responsibilities

Manage and process sales orders on ERP systems, ensuring accuracy and timely invoice generation.
Coordinate order fulfillment with warehouse and logistics teams to ensure prompt delivery.
Provide timely and effective responses to customer and distributor inquiries, complaints, and service requests.
Maintain strong relationships with key distributors (KDs) to support business growth and retention.
Resolve discrepancies related to orders, invoicing, deliveries, and inventory across multiple warehouse locations.
Monitor inventory levels and collaborate with relevant teams to ensure product availability.
Support sales operations by tracking order status, sales performance, and distribution activities.
Prepare and analyze daily, weekly, and monthly sales and operational reports.
Plan and coordinate SKU distribution across warehouses nationwide to ensure optimal stock levels.
Support promotional activities, including incentive processing, promo invoice preparation, and distributor programs.
Maintain accurate documentation for customers, distributors, and transactions.

Qualifications

HND/B.Sc. in any relevant discipline.
1– 2 years previous experience in customer service Operations preferably in an FMCG environment.
Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.
Good analytical skills.

How to Apply

Join Our Communities

Join WhatsApp Channel Join Telegram Group

The Nigerian FMCG sector is experiencing robust growth, driven by increasing consumer demand and expanding market reach. This role is pivotal in ensuring seamless sales operations, directly impacting revenue streams and customer satisfaction. Key technical skills include ERP system proficiency, inventory management, and data analysis for performance tracking. Your impact will be measured by your ability to optimize order fulfillment, enhance distributor relationships, and contribute to strategic inventory planning, thereby driving significant business ROI and supporting organizational expansion.